Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@thecozypelican.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@thecozypelican.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thecozypelican.com.
Returns and refunds are governed by our Refund & Return Policy.
By making a purchase, you agree to the terms outlined in that policy.
Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Graphics
- Images
- Product descriptions
- Text
- Website design
is the property of The Cozy Pelican and may not be copied, reproduced, distributed, or used without prior written permission.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of third-party websites and encourage users to review their terms and privacy policies.
Limitation of Liability
To the fullest extent permitted by law, The Cozy Pelican shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our maximum liability shall not exceed the amount paid by the customer for the product giving rise to the claim.
Indemnification
You agree to indemnify and hold harmless The Cozy Pelican, its owners, affiliates, suppliers, and service providers from any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms of Service.
Privacy
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for details regarding how your information is collected and used.
Changes to Terms of Service
We reserve the right to update, modify, or replace any portion of these Terms of Service at any time.
Changes will be posted on this page with an updated revision date.
Continued use of the website following any updates constitutes acceptance of those changes.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.
Contact Information
Questions regarding these Terms of Service should be directed to:
The Cozy Pelican
Email: hello@thecozypelican.com
Website: thecozypelican.com
Thank you for visiting The Cozy Pelican. We appreciate your support and look forward to helping you discover thoughtful gifts, cozy comforts, and meaningful moments.