Refund and Return Policy
Last Updated: June 2026
At The Cozy Pelican, we want you to love every purchase. We are committed to providing a warm, welcoming shopping experience and excellent customer service. If something isn't quite right, we're here to help.
Returns
We accept returns of eligible items within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase or order confirmation
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
- Personal care products where applicable
- Items that have been used, altered, or damaged after delivery
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will review the situation and work quickly to provide a replacement, refund, or other appropriate resolution.
Return Process
To begin a return, please contact us at:
Please include your order number and reason for the return.
If your return is approved, we will provide instructions for returning the item.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item arrived defective
- The wrong item was received
In these situations, The Cozy Pelican will work with you to resolve the issue at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used during purchase.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have concerns, please contact us at:
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Please contact us if you believe you received a defective or incorrect item.
Order Cancellations
Because orders are often processed quickly, we cannot guarantee cancellations or modifications after an order has been placed.
If you need assistance, please contact us as soon as possible and we will do our best to help.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
The Cozy Pelican
Email: thecozypelican@yahoo.com
Website: thecozypelican.com
Thank you for shopping with The Cozy Pelican. We truly appreciate your support and look forward to helping make your shopping experience warm, cozy, and enjoyable.