Shipping Policy

Last Updated: June 2026

At The Cozy Pelican, we're committed to providing a warm, welcoming shopping experience from the moment you place your order until it arrives at your door.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions, which will be clearly noted on our website.

Delivery Times

Estimated delivery times within the United States are:

Standard Shipping: 5–10 business days
Expedited Shipping: Available when offered at checkout

Please note that delivery times are estimates and cannot be guaranteed.

Multiple Shipments

Because we work with a variety of trusted suppliers, some items in your order may ship separately and arrive on different days.

You will receive tracking information for each shipment when available.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information so you can follow your package's journey.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, we may contact you for clarification, which could delay shipment.

The Cozy Pelican is not responsible for orders shipped to addresses entered incorrectly by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is under the carrier's control.

The Cozy Pelican is not responsible for lost, stolen, or delayed packages caused by shipping carriers, weather conditions, or other circumstances beyond our control.

If you experience an issue with delivery, please contact us and we will do our best to assist you in working with the carrier.