FAQ
Welcome to The Cozy Pelican!
We're so glad you're here. Below are answers to some of our most frequently asked questions. If you don't find what you're looking for, feel free to reach out to us at thecozypelican@yahoo.com and we'll be happy to help.
What is The Cozy Pelican?
The Cozy Pelican is an online boutique featuring thoughtfully curated gifts, home décor, seasonal treasures, and cozy finds designed to bring warmth, comfort, and joy to everyday life.
Where are you located?
The Cozy Pelican is an online-only store. This allows us to bring you a carefully selected collection of products from trusted suppliers while keeping our overhead low and our selection fresh.
How long will it take to receive my order?
Most orders are processed within 1–3 business days and delivered within 5–10 business days.
Delivery times may vary depending on the product, shipping destination, and carrier delays.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to become available.
Do you offer free shipping?
We may offer free shipping promotions from time to time. Any active shipping promotions will be clearly displayed on our website.
Why did my items arrive in separate packages?
Some of our products ship from different trusted suppliers. When this happens, items may arrive separately and at different times.
Don't worry—your remaining items are still on their way.
What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods offered through our secure Shopify checkout.
Available payment options will be displayed during checkout.
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must be unused, in their original condition, and returned in their original packaging.
Please visit our Refund & Return Policy page for complete details.
What if my order arrives damaged?
If your order arrives damaged or defective, please contact us within 7 days of delivery.
Include:
-
Your order number
-
A description of the issue
-
Photos of the item and packaging
We'll work quickly to make things right.
Can I cancel or change my order?
Because we begin processing orders quickly, we cannot guarantee that changes or cancellations can be made after an order is placed.
Please contact us as soon as possible, and we'll do our best to assist you.
Do you ship internationally?
At this time, we primarily ship within the United States.
If international shipping becomes available in the future, we'll update our Shipping Policy accordingly.
How do I contact customer support?
We're always happy to help!
Email us at:
We strive to respond to all inquiries within 1–2 business days.
Do you offer gift items?
Absolutely! The Cozy Pelican specializes in thoughtful gifts for birthdays, holidays, housewarmings, special occasions, and just-because moments.
Our goal is to help you find meaningful gifts that bring comfort, joy, and a touch of coastal charm.
How can I stay updated on new arrivals and special offers?
Subscribe to our email list to receive updates on:
-
New arrivals
-
Seasonal collections
-
Special promotions
-
Exclusive offers
You can unsubscribe at any time.
Still Have Questions?
We'd love to hear from you.
Thank you for visiting The Cozy Pelican. We're honored to be part of your gift-giving journey and look forward to serving you.